- Business Day
- A day on which normal business operations occur, typically Monday through Friday excluding public holidays. The exact definition can vary by country, industry, and contractual agreement.
- Working Day
- Synonymous with business day in most contexts, though some jurisdictions distinguish them. Working day often refers to any day an employee is expected to work, which can include Saturdays in certain industries.
- Bank Holiday / Public Holiday
- A government-designated day on which banks and most businesses are closed. Public holidays vary by country and region and must be explicitly excluded from business-day calculations to get accurate results.
- Workweek
- The set of days in a calendar week that are considered working days. The standard in most of the world is Monday–Friday, but Sunday–Thursday is common in the Middle East and other regional variations exist.
- Calendar Day vs Working Day
- A calendar day counts every day from midnight to midnight regardless of whether it is a weekend or holiday. A working day counts only days on which business is conducted. The gap between the two grows with weekends and holidays.
- SLA (Service Level Agreement)
- A contractual commitment defining the maximum time allowed to complete a service or respond to a request. SLAs frequently specify durations in business days, making accurate working-day calculation essential for compliance.